What They Say
Janet Pavlic 11/09/2011
I am glad to have this opportunity, as I want to forward how very pleased I am with Reflections Autobody. They were completely courteous, professional, and skillful in the repair of my Mazda. The parts came in, and car was repaired in the timeframe they gave me. And my car looks great! They cared about how my car looked and functioned as much as I do. I told them I wish they were in a business I would frequent more often, as it was a pleasant and respectful shop from the receptionist onward. They even have a resident cat who is friendly. I am happy to recommend Reflections highly.
Thank you, Karen, and thanks for your attention to my file.
Stay warm and safe this wintry weekend.
Taffy Legault - 03/22/2012
Just wanted to send a note to let you know how happy we've been with our recent experience at Reflections Autobody. The repairs look great, the detailing was well done, you were done early, and under the estimate! As well, the customer service was fabulous! First impressions and how you treat someone can leave lasting impressions, and I was happy right from the initial estimate and how you explained things and treated us. When I had to reschedule bringing the car in, there were no issues. When we picked up the car, you had remembered my son Rowan loved construction equipment and cars and had brought us a huge bag for Mighty Machines videos from when your kids were little. That was so appreciated and Rowan loves them - a wonderful personal tough to our experience.
Thank you so much, and if anybody asks me for a referral, you bet I'll send them your way!
Christina C. 5/12/2011
Reflections is professional, down-to-earth with friendly, timely communication. When my brand-new Mazda got rear-ended, I was devastated. I wanted a place that used authentic factory parts and honest. I asked my dealership for recommendations and did extensive research. They suggested Reflections. Even though I live on the north side and they're located in the south, I was willing to check them out.
I was still apprehensive about the whole experience, but Blaine from Reflections made me feel completely comfortable. I brought my vehicle in for him to access and quote and he walked me through every step of the process, which took almost an hour.
Their work does take a little longer than average (approximately 2 weeks for me, once they started on my vehicle) and the wait-list to get in might be longer, but that's probably because they take the time to ensure your vehicle looks brand new again. My car is a shimmery blue colour and I was really worried they wouldn't be able to match the paint exactly. But they did! They also provided me with a small bottle of the paint to take home with me (free-of-charge) for touch-ups. When I picked up my vehicle, it was spotless outside *and* inside. They probably even vacuumed everything.
Their costs may be higher than average as well, but with their fantastic work it's well worth it. And insurance paying for it doesn't hurt either. Their work is a life-time guarantee so no complaints there either. I've recommended them to friends and family. A coworker brought his Mazda in for auto body work, and they even remembered his name when he walked in the door to pick up his vehicle!
I think they specialize in Mazda's and Mercedes Benz's since they're partners with Weber Mazda dealership, but I've seen all kinds of vehicles parked out front awaiting repairs
Accidents and the after mass are always a headache, no matter the circumstances, but Reflections made the experience a lot less painful. A+!